Best timing
Contact support as early as possible after placing the order.
Cancellation Policy
A clear cancellation flow helps customers make decisions with confidence
This page outlines how cancellation requests are reviewed, what may affect approval, and when customers should reach out for the quickest support.
Review based
Approval depends on payment status, processing stage, and dispatch progress.
Before dispatch
Cancellation requests are easier before an order is processed
Customers should contact support as soon as possible after placing an order if they need a cancellation request reviewed.
Order review
Approval depends on fulfilment stage and payment status
If the order is already processed, packed, or dispatched, cancellation eligibility may be limited or no longer available.
Offer and special items
Promotional, custom, or limited items may follow separate rules
Some product types may require special review before a cancellation can be approved because of fulfilment or pricing conditions.
Support response
Our team will guide the next step clearly
If a cancellation is possible, we will confirm the process. If not, we will explain the status and available support options.